Job Description
Overview Join our dynamic team as a Part-Time Hotel Night Auditor and become the welcoming face of our hospitality operation during evening hours. This energetic role is perfect for motivated individuals who thrive in a fast-paced environment, enjoy engaging with guests, and excel in delivering exceptional customer service. As a Night Auditor, you will ensure the smooth operation of overnight front desk activities, maintain accurate financial records, and provide a warm, professional experience for all guests. Bring your hospitality expertise and multilingual skills to create memorable stays and uphold our commitment to guest satisfaction. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures during night hours. Manage multi-line phone systems with professionalism, providing information and handling guest inquiries efficiently. Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial transactions. Maintain front desk operations by responding promptly to guest requests, resolving issues, and providing exceptional guest services. Monitor security cameras and perform routine safety checks around the property to ensure a secure environment. Prepare detailed shift reports, incident logs, and financial summaries to support daily operations. Collaborate with housekeeping and maintenance teams to address guest needs and facility concerns promptly. Experience Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles. Strong customer service skills with the ability to handle diverse guest interactions professionally. Bilingual or multilingual abilities are highly preferred to serve an international clientele effectively. Familiarity with hotel management software systems and multi-line phone systems is essential. Knowledge of hotel policies, procedures, and best practices for guest relations and security. Excellent phone etiquette and communication skills to manage guest inquiries confidently during overnight shifts. Previous resort or hotel experience is advantageous for understanding the nuances of hospitality at various property types. Join us as a vital part of our hospitality team where your energy, attention to detail, and passion for guest service will shine! Pay: $15.00 per hour Work Location: In person