Job Description
Looking for a PT Night Auditor. At Holiday Inn Express we look for people who are welcoming and self driven; people who can focus on the things that really matter to our guests and get them right every time. Demonstrate initiative and be someone who has a reputation for delivering great service. Weekend availability A MUST, as shift is Friday/Saturday, but may include other days in the week as needed. Experienced preferred, but willing to train the right candidate. If you feel you can become part of a TEAM we look forward to meeting you. Job Duties Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Members and also returning guests Transmit end of day reports, financials, and settlements of credit card. Rollover for end of day, extracting GM reports and emailing. Scanning and filing of audit reports. Breakfast set up, cleaning and organizing of common areas. Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Property walks. Applicants can apply in person at 1400 Del Monte Blvd. Pay: $17.00 - $19.00 per hour Benefits 401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Work Location: In person