Hotel Operations Supervisor

Hotel Operations Supervisor – Hospitality Leadership Aloft Cupertino | 10165 N De Anza Blvd, Cupertino, CA 95014 SCHEDULE : Full-Time | Flexible Availability Required | Evenings, Weekends & Holidays May Be Required PAY : Starting $25 per hour BENEFITS : Employee hotel discounts, paid sick leave, career development opportunities, leadership training, 401(k) plan, affordable health insurance, paid vacation, and more. SUMMARY : Aloft Cupertino is seeking a motivated, service-driven, and hands-on Hotel Operations Supervisor to support the daily operations of our hotel across front office, housekeeping, and guest services departments. This position is ideal for a hospitality professional with hotel supervisory or management experience who is looking to continue growing into a Hotel General Manager (GM) leadership role.As a Hotel Operations Supervisor, you will play a critical role in ensuring operational excellence, team accountability, and an exceptional guest experience. The ideal candidate is a strong communicator and problem-solver who thrives in a fast-paced hospitality environment and is passionate about leadership, service, and hotel operations. YOUR DAY-TO-DAY : Oversee daily hotel operations across front desk, housekeeping, guest services, and other operational departments. Ensure an exceptional guest experience by proactively addressing guest needs, resolving concerns, and supporting service recovery efforts. Support and maintain high standards for hospitality, cleanliness, operational execution, and customer service. Collaborate cross-functionally with hotel departments to ensure efficient and seamless hotel operations. Assist with staffing coordination, scheduling, workforce planning, and shift coverage as business needs require. Lead daily stand-up meetings, communicate operational priorities, and support team accountability. Support recruiting, onboarding, training, coaching, and performance management of hotel team members. Assist with front office operations including guest check-in/check-out, reservations, and guest communication. Utilize the Lightspeed Property Management System (PMS) and other hotel systems to support operations and reporting. Monitor room availability, occupancy, room status, VIP arrivals, special requests, and hotel events. Assist with inventory management, night audit coordination, payroll support, and operational reporting. Ensure compliance with brand standards, company policies, safety procedures, and operational best practices. Respond professionally and effectively to guest escalations and operational challenges while maintaining a positive guest experience. Support hotel leadership with operational initiatives, process improvements, and overall team development. WHAT IT TAKES TO SUCCEED : Previous hotel operations, hospitality management, hotel supervisor, front office supervisor, or hotel leadership experience required. Strong understanding of hotel operations including front desk, housekeeping, guest services, reservations, and night audit functions. Experience using hotel property management systems (PMS), preferably Lightspeed. Proven leadership, coaching, and team management abilities. Strong communication, organization, multitasking, and problem-solving skills. Ability to remain calm, professional, and solutions-oriented in a fast-paced hospitality environment. High attention to detail with strong operational follow-through and accountability. Professional presence with a guest-first mindset and commitment to service excellence. Flexible availability, including evenings, weekends, and holidays as business needs require, able to work in a fast-paced hospitality environment while managing multiple operational priorities simultaneously. High school diploma or equivalent required; hospitality, business, or management coursework is a plus. ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand and walk for extended periods throughout the hotel property; Ability to occasionally lift, carry, push, or move supplies and equipment weighing up to 25 pounds, with or without reasonable accommodation. ABOUT SHASHI HOSPITALITY GROUP :Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve.