Job Description
Overview Join our dynamic hospitality team as a Hotel Receptionist, where you will be the friendly face and first point of contact for our guests.This vital role combines exceptional customer service with efficient front desk operations, ensuring every guest's stay begins and ends with a positive experience.Your energetic approach and attention to detail will help create a welcoming environment that encourages guest loyalty and satisfaction.Whether managing reservations, handling guest inquiries, or coordinating with other hotel departments, you'll play a key role in delivering outstanding hospitality every day.Duties Greet guests warmly upon arrival, providing a positive first impression that sets the tone for their stay Manage check-in and check-out procedures efficiently using hotel management software Handle guest requests and inquiries via phone, email, or in person with professionalism and enthusiasm Maintain accurate records of reservations, cancellations, and guest information using multi-line phone systems and front desk technology Assist with night audit procedures to ensure financial accuracy and prepare reports for management Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Provide information about hotel amenities, local attractions, and services to enhance guest experiences Uphold excellent phone etiquette and manage multiple communication channels seamlessly Experience Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong customer service skills with the ability to handle diverse guest needs courteously and efficiently Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively Familiarity with hotel management systems and multi-line phone systems is essential Knowledge of night audit procedures, guest relations, and hospitality best practices is preferred Previous hotel experience demonstrating excellent guest services and hospitality management skills will set you apart Join us to be part of a vibrant team dedicated to delivering memorable guest experiences through energetic service and professional excellence! Pay:$18.26 - $20.60 per hour Benefits:401(k) Dental insurance Employee assistance program Employee discount Food provided Free parking Health insurance Life insurance Tuition reimbursement Vision insurance Work Location:In person.