Job Description
What you'll bring to the team The Housekeeping Controller supports the daily operations of the Housekeeping Department by coordinating staff, supervising cleanliness standards, managing inventory, and ensuring safe and efficient workflows. This role plays a key leadership function on assigned shifts and acts as a relief for the Housekeeping Manager when required, while operating in accordance with hotel standards, policies, and applicable union agreements. The Housekeeping Controller plans, organizes, coordinates, and supervises housekeeping operations to ensure high standards of cleanliness, maintenance, hygiene, and safety across all assigned areas. The role requires strong knowledge of quality standards, service expectations, SOPs, and group guidelines, and supports smooth departmental operations through effective communication and staff oversight. Qualifications & Experience Key Responsibilities: Report to the Senior Housekeeping Manager on departmental operations during assigned shifts. Prepare and manage staff work schedules in accordance with operational needs and labor agreements. Act as relief for the Housekeeping Manager in their absence. Supervise all housekeeping areas and staff to ensure performance and quality standards are met. Assist the housekeeping team with day-to-day operational responsibilities. Maintain the highest standards of cleanliness and maintenance in all housekeeping areas. Document maintenance requests in writing and follow up to ensure timely completion. Train, motivate, and evaluate staff in accordance with hotel policy and union guidelines and support ongoing staff development. Ensure adherence to company rules, regulations, and collective bargaining requirements. Maintain accurate s