Job Description
Overall Scope and Responsibility: Responsible for the leadership and management of all functions of the Housekeeping and Laundry department, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff. Essential Duties: Supervise the Assistant Executive Housekeeper(s), to ensure guest and employee satisfaction. Monitor Housekeeping Personnel to ensure that guests receive prompt and courteous service Monitor Housekeeping personnel to ensure that rooms especially known repeat guests, and other VIP's receive proper attention. Maintain strong communication with other departments particularly the Laundry Department, the Engineering Department, the Front Office and the Food and Beverage Department. Establish and maintain effective human relations Perform personnel related functions such as hiring, evaluating, suspending and makes recommendations for termination personnel Consult with the Director of Human Resources and Managing Director or designee on personnel matters. Identify training needs and develops and implements training programs Schedule routine inspections of all Housekeeping areas through the Assistants, other supervisory personnel as well as contractors. Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good condition. Make recommendations to the Managing Director or designate regarding the up keep of furnishings, facilities, and equipment. Maintain appropriate standards for dress, hygiene, and uniforms, appearance, posture and conduct of housekeeping personnel. Conduct regular departmental meetings. Ensure that housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests. Contro