Job Description
Description ESSENTIAL DUTIES AND RESPONSIBILITIES This position is primarily responsible for ensuring clean and orderly attractive houses in the resorts by performing the following duties. Core duties and responsibilities include the following. Other duties may be assigned. Obtains list of vacant homes which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments. Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness. Advises manager or front clerk of homes ready for occupancy. Inventories stock to ensure adequate supplies. Issues supplies and equipment to workers. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment. Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation. Prepares reports concerning home occupancy Directly supervises employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems. Professionalism - Approaches others in a tactful manner Reacts well under pressure Treats others with respect and consideration regardless of their status or position Accepts responsibility for own actions Follows through on commitments. Quality - Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality. Quantity - Meets productivity standards Completes work in timely manner Strives to increase productivity Works quickly. Safety and Security - Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent. Dependability - Follows instructions, responds to management direction Takes responsibility for own actions Keeps commitments Commits to long hours of work when necessary to reach goals Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily Asks for and offers help when needed. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. To perform this job successfully, an individual should have knowledge of Internet software Inventory software; Order Processing systems Payroll systems Spreadsheet software and Word Processing software.