Job Description
About Covista Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube. Job Description Opportunity at a Glance As a member of the Employee Services team, the HR Support Coordinator serves as the primary administrative and project support resource for the HR Centers of Excellence. This role is responsible for executing key administrative functions across the new‑hire lifecycle, including offer letter generation, onboarding coordination, I‑9 administration, and system and compliance auditing. The HR Support Coordinator plays a critical role in managing onboarding logistics and tracking progress to ensure a successful new‑hire experience, proactively identifying and resolving technical issues along the way. In addition, as a member of the askHR Service Center, the HR Support Coordinator provides essential operational support across multiple HR functions and assists colleagues with inquiries related to payroll, compensation, benefits, HR systems, and policies. Success in this role requires strong time management and organizational skills, attention to detail, a strong problem‑solving skill set, and comfort working with data across HR systems. Responsibilities Support end‑to‑end human resources processes, including generating offer letters, tracking background checks, and completing new‑hire documentation for both domestic and international colleagues. Demonstrate a customer service–focused mindset, taking initiative to resolve issues quickly and effectively to ensure a positive colleague experience. Manage and support unemployment claim processing, including tracking claims, coordinating required documentation, and partnering with internal teams and external agencies to ensure timely and accurate responses. Support and process current personnel changes, including job changes, transfers, promotions, status updates, and related workflow and system updates to ensure accuracy and compliance. Maintain active job codes and update job descriptions as needed to ensure accuracy and alignment. Administer the I‑9 verification process for all new hires, ensuring ongoing compliance with regulatory requirements. Partner with the HRIS team to maintain data integrity and accuracy within the HCM system. Support operational processes related to internal job changes, workflow updates, and personal data changes. Respond to external and internal HR‑related inquiries, including employment verification, payroll, benefits, and HR systems, in accordance with established service level agreements. Assist with maintaining employment‑related records and support Employee Relations and Legal teams by producing personnel files as needed. Handle sensitive information with a high degree of confidentiality, professionalism, and sound judgment, identifying issues and escalating appropriately. Manage unemployment claims, track separation agreements, and assist colleagues with benefits‑related questions following separation. Collaborate with cross‑functional HR teams to support and administer projects as needed. Prepare, generate, and submit reports for