Job Description
Job summary: Supporting our Contact Centers, we are looking for an HR Business Partner who can provide day-to-day and strategic guidance on people and organization development strategies in support of Integrity's goals. This role is a great fit if you thrive in dynamic, matrixed environments, have experience in large organizations (500+ employees), and are skilled at navigating both corporate and field HR challenges. Experience in a contact center or high-growth environment is highly valued, bringing a proactive, adaptable approach to evolving business needs. Let's talk job responsibilities: Serve as the primary point of contact for Contact Center leadership and employees on Workforce Planning, Talent Development, Employee Relations, Performance Management, as well as providing situational guidance. Collaborate and partner with Integrity's People & Culture COEs to provide valuable responses and solutions to our employees related to payroll, benefits, and company policies. Support business unit leadership with talent management initiatives, including annual performance management process, employee engagement, succession planning, development planning and/or tools to support continuous development of our people. Consult with business unit management on promotions, transfers, and new hires in collaboration with People & Culture team and FP&A Leadership. Lead and support change management efforts, ensuring smooth transitions during organizational transformations, HR process improvements, and workforce restructures. Mediate and resolve employee relations issues; conduct thorough and objective investigations in partnership with leaders and legal team resources. Utilize people analytics and metrics to develop solutions and address gaps and capitalize on opportunities. Consult with business unit leadership on organizational design, restructuring as well as work