Human Services Assistant III

https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX\_1/job/5837/?utm\_medium=jobshare Pittsylvania, Virginia, United States Family Services 143-Pittsylvania Dept Of Social Services Hiring Range: $28,480.00 to $32,400.00 Full Time or Part Time: Full Time Additional Detail Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. General Work Tasks (Illustrative Only) – Screens clients for benefits and services; Interviews clients and explains programs, services, policies and procedures; Assists clients with applications; Evaluates and approves agency providers; Researches information; Serves as initial point of contact for applicants; Interviews applicants for benefits and/or service programs; Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures; Assists clients with completing applications and performs initial screening of applications; Provides information to clients seeking services and directly makes referrals for services; Researches a variety of databases to obtain and/or verify information needed to process applications; Maintains logs of client documentation received; Schedules and coordinates appointments for clients to meet with benefit, employment or services staff; Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate. In addition to the above other illustrative program area assignment/tasks follow: Interviews clients and conducts assessment for emergency needs; General Work Tasks (continued) – Prepares periodic, special and other reports for statistics; and Provides assistance in the orientation/training of new staff. Foster Care: Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found; Assists with subsidy billings and payments; Prepares a variety of financial, statistical forms and reports, case documentation and court reports; Assists in conducting supervised visitation; and Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all un