Job Description
Join Our Team as an Assistant General Manager! Are you ready to step into the spotlight? As our Assistant General Manager, you'll be the go-to hero making sure every guest leaves with a smile and our hotel runs like a well-oiled machine! When the General Manager is away, the stage is yours—overseeing departments, boosting revenue, keeping costs in check, and helping your teammates shine. We’re looking for someone who leads with confidence, solves problems like a pro, and communicates so well everyone feels heard. If you value top-notch standards and love bringing happiness to others, this is your chance to turn every day into an adventure. Join us and spark unforgettable moments for our guests—let’s make hospitality fun! Key Skills/Responsibilities Captain of Collaboration: Supervise multiple departments and drive hotel profitability by skillfully managing teams and partnering with the General Manager to keep everything running smoothly. Master of Solutions: Proactively spot challenges and tackle them head-on to ensure every day at the hotel flows as efficiently as possible. Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team members—from managers to hourly employees—grow through exciting development programs and ongoing training. Messenger Extraordinaire: Listen actively, understand concerns, and keep the lines of communication crystal clear with both colleagues and guests. Numbers Ninja: Confidently work with financial info and data, using your math superpowers to support our hotel’s operations. Tech Trailblazer: Make Windows Operating Systems your best friend for smooth management and insightful reporting. Organization Champion: Set the standard for professional appearance and grooming, making sure everyone looks sharp and meets company guidelines. Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy. Education & Experience At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 2–3 years, or a two-year degree with 3–4 years of related experience. Supervisory background required. Ability to stay calm and objective under pressure. Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information Hyatt Place Phoenix‑North offers a modern, guest‑focused workplace just off I‑17, conveniently located near Glendale attractions such as Arizona State University West Campus and State Farm Stadium. Team members support spacious rooms with separate work areas, Cozy Corner sleeper sofas, and contemporary amenities. The hotel features The Placery, serving curated food and beverage options, and 900 square feet of flexible meeting space for small corporate events and social gatherings. It’s a dynamic environment suited for staff who enjoy delivering warm, efficient service in a busy North Phoenix corridor.