Job Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. The Senior Administrative Associate (Dual) provides a variety of direct administrative support functions to a site, office and/or client, which may include tasks such as document processing, proofreading, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters. The Senior Administrative Associate (Dual) will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins. M-F 8:30am-5:30pm, Tue-Thurs in office, M/F WFH (* Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, supporting specialized projects using established procedures, standards, and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests and data entry for expenses/time/invoices and other areas as needed. *Utilize appropriate logs and/or tracking software for all administrative support work. *Create reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), docket management, document/email management, proforma review, new matter management. *Troubleshoot complex software or hardware problems. *Answer telephone, emails, and place service calls when needed. *Interact with clients over the phone, via video or electronically. *Assist in developing training plans and process maps for the administrative operation *Deliver direct support training plans to a team of Admins *Serve as a subject matter expert and resource for junior direct support employees Perform quality assurance on own work and work of others. Train junior staff members, as needed. Help to foster a proactive environment of continuous service enhancement and relationship building with the client. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. High school diploma or equivalent education Minimum (3) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (2) years or more. Formal education and/or training may be considered in lieu of experience Advanced skills in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills Familiar with other software programs for providing administrative support able to work on multiple projects simultaneously Must be able to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to maintain professional composure when working with immediate deadlines Ability to communicate professionally both verbally and in writing Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Proven customer service skills are required to create, maintain, and enhance customer relationships are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business Typically, roles follow step progressions to a target rate or set increments over time. the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life assistance, tuition assistance and employer/partner discounts. RRD is an Equal Opportunity Employer, including disability/veterans