Job Description
Are you interested in harnessing technology and AI to transform healthcare? At XiFin , we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care . We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference. About the Role The Implementation Project Manager plays a critical role in activating value for our customers and for XiFin. In this role, you are accountable for ensuring customers successfully adopt XiFin’s solutions and reach go‑live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes. Beyond delivery, this role directly impacts the customer experience. You will serve as the central point of coordination and trust, guiding customers through complex implementations and ensuring they feel confident, supported, and set up for long‑term success. The Manager owns the successful delivery of customer implementations across XiFin’s Empower RCM solution, as well as integrated product solutions supporting pharmacy‑based customers. This role leads complex, multi‑workstream implementations that often include technical integrations, payer and trading partner dependencies, and clinical or pharmacy workflows. You are responsible for end‑to‑end execution from project kickoff through go‑live and stabilization. Success in this role requires strong ownership, sound judgment, and the ability to bring structure to ambiguous environments while effectively navigating diverse stakeholders and priorities. This is an exciting opportunity to join a team that values continuous learning, mentorship, and winning! This position will be located at our offices in San Diego, CA. This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States. How you will make an impact: Own Delivery & Outcomes Lead end‑to‑end implementation efforts, ensuring customers reach go‑live successfully and on schedule Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction Drive accountability across internal teams and customer stakeholders Deliver an Exceptional Customer Experience Act as the primary point of contact and trusted advisor for customers throughout implementation Set clear expectations, proactively communicate risks and decisions, and maintain strong relationships Ensure customers are confident in both the solution and the process Drive Structure & Process Improvement Bring clarity and consistency to project execution in environments that may lack defined processes Identify gaps, inefficiencies, and opportunities for improvement across implementations Partner with leadership and cross‑functional teams to introduce scalable, practical process improvements Coordinate Complex Workstreams Manage and track key implementation activities, including: Conversion file development and validation HL7 interfaces and/or web service transactions EDI payer enrollment and pre‑live testing Claim, eligibility, or transaction testing prior to go‑live Coordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentum Support Go‑Live & Adoption Coordinate training plans, schedules, and readiness activities Confirm go‑live support coverage and execution plans Guide customers through go‑live and early production stabilization Maintain Governance & Visibility Develop and maintain detailed project plans and milestone reporting Track risks, issues, and dependencies, escalating as appropriate Maintain documentation aligned with internal protocols and audit requirements What you will bring to the team: We’re looking for someone with a project management mindset who is passionate about the customer experience. You might be a great fit if you: Proven ability to o