Job Description
Company Overview Geyer Towing is a family-owned and operated provider specializing in towing, recovery, and heavy-duty services.Based out of Montgomery and Carroll County, we have proudly served the MD/DC/VA region for over 30 years, delivering top-notch service with a commitment to getting our customers back on the road swiftly and safely.Overview We are seeking an experienced In-Person Tow Dispatcher who thrives in a fast-paced environment and excels at coordinating tow services efficiently.This role requires a proactive individual with strong communication skills, and the ability to manage multiple priorities seamlessly.If you enjoy problem-solving, working directly with customers and drivers, and ensuring smooth dispatch operations, this opportunity is perfect for you! Duties Coordinate and dispatch tow trucks and recovery units in real-time to respond promptly to customer needs.Utilize transportation management systems (Towbook), including take tow calls, to schedule, track, and optimize dispatch activities.Communicate clearly with drivers, customers, and team members via multi-line phone systems while maintaining excellent phone etiquette.Enter data accurately into systems such as AS400, Towbook software, and GPS tracking tools to ensure precise records of all dispatch activities.Monitor GPS and GIS (Geographic Information Systems) tools for route planning and vehicle location updates to enhance efficiency.Manage shipping & receiving documentation related to freight movement and coordinate with 3PL (Third-Party Logistics) providers when necessary.Skills Proven experience as a Tow Dispatcher or in transportation dispatching within a logistics or towing environment..Familiarity with GPS technology, GIS mapping tools, and fleet management software to coordinate routes effectively.Excellent analysis skills to troubleshoot issues quickly and optimize dispatch operations.Exceptional communication skills with professional phone etiquette for interacting with drivers, customers, and vendors.Ability to perform accurate data entry under pressure while managing multi-line phone systems efficiently.Join our team as an In-Person Experienced Tow Dispatcher if you're ready to bring energy, precision, and expertise to a vital role that keeps our community moving! Pay:$15.00 - $20.00 per hour Experience:Tow Dispatch or Transport Dispatcher:1 year (Required) Shift availability:Day Shift (Preferred) Ability to Commute:Mount Airy, MD 21771 (Required) Work Location:In person.