Job Description
Are you looking for an organization that empowers its team members to learn, grow and make a genuine impact? Is work/life balance important to you? At Kawasaki, we offer this and so much more. The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI is seeking an Information Systems Analyst to join our team. In this role, you will take a forward-thinking approach to ensure the effective operation of computer systems and office productivity technologies. You will troubleshoot and resolve technical issues, analyze root causes, and partner with Systems Architects and Engineers to develop scalable, repeatable solutions. You will also support end users by providing guidance on IT systems, software, office productivity tools, and audio/visual equipment. This position plays a role in delivering excellent internal customer service by responding to Help Desk calls and cases, gathering requirements, and documenting processes and procedures. This position is based onsite in Grand Rapids, MI. Relocation assistance may be offered on a case-by-case basis. Responsibilities: Follow all company IT Policies & Procedures, Quality, Environmental, and Production System compliance regulations. Display higher proficiency with computers and computer applications, including Windows and MacOS, Microsoft Office 365 suite, Salesforce, Cisco networking equipment, Amazon Connect Telephony, SmartDeploy software distribution, and quickly build an understanding of internally supported applications. Able to diagnose and correct most levels of issues with hardware and software, and create instructional materials as needed. Quickly familiarize oneself with the underlying workflow requirements for various departmental interfaces. Understand standard business systems (e.g., ERP, CRM, omni-channel communications (both digital and analog)) through initiative- a