Job Description
Introduction The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. This position is limited to current Maryland State Department of Education employees only. This is a Management Service position, and serves at the pleasure of the Appointing Authority. GRADE 23 LOCATION OF POSITION Nancy S. Grasmick Education Building 200 West Baltimore Street Baltimore, Maryland 21201 POSITION DUTIES The IT Assistant Director II serves as the primary technology liaison and strategic advisor between the Office of Information Technology (OIT) and specific agency divisions. This role requires deep understanding of both divisional business functions and technological needs while ensuring alignment with agency missions and state IT security guidelines. Key responsibilities include building and maintaining strategic relationships with division leadership, advocating for and coordinating IT solutions that meet business needs, and leading technology initiatives from conception through implementation. The IT Assistant Director II ensures compliance with department and state IT guidelines while facilitating communication between technical teams and business units. They provide technical guidance and training to division staff and support critical meetings and events with technical expertise. This senior-level position requires extensive technical knowledge combined with professional maturity and strong partnership skills and may include additional responsibilities supporting OIT's broader mission across the agency. Duties Include Serve as primary IT liaison and strategic advisor between OIT and assigned divisions, ensuring alignment with agency missions and state IT guidelines Coordinate and oversee daily IT operations for assigned divisions, managing service delivery and maintaining strong stakeholder relationships to ensure seamless business continuity Participate in developing/modifying and executing OIT strategic plan and policies based on specific knowledge of divisional needs Manage the overall relationship with the various business units, agency IT needs and work in partnership with key stakeholders to accomplish IT objectives Monitor and respond to technical support requests through established ticketing systems Effectively monitor the day-to-day IT operations, ensuring high levels of service availability and users’ satisfaction for assigned divisions/offices Collaborate with divisions/offices leads, and the Office of Budget, to ensure that funds are allocated for IT products/services prior to engaging the Office of Procurement and Contract Management Establish and nurture strong professional relationships with business units, internal teams, and external stakeholders to drive IT project success Collaborate closely with the Project Management Office (PMO) and assigned divisions to ensure that all IT needs are addressed throughout the entire project lifecycle, from conception to completion Work closely with the Infrastructure and Cybersecurity Branches to ensure that the integrity, security, and performance of IT systems and infrastructure are incompliance with state and federal regulations Research and evaluate emerging technologies to suggest or recommend solutions to enhance operational capabilities and efficiency. Minimum Qualifications Experience : Five years of experience working in an information technology environment (IT) to include direct involvement in the management of IT technical staff and IT projects Desired Or Preferred Qualifications Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. Knowledge of the principles and practices of information technology systems management. Knowledge of information technology services, trends, technical requirements, and staged implementation. Knowledge of a wide range of software, applications, and methods for evaluating and satisfying user requirements. Skill in identifying user needs, mitigating user problems, and implementing creative resolution. LIMITATIONS ON SELECTION This position is limited to current Maryland State Department of Education employees only SELECTION PROCESS Please