Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, J-RAM IT Consulting Inc., is seeking the following. Apply via Dice today! Position: ITSM (Information Technology Service Management Manager) Manager Location: New York, NY – (Hybrid 03 days per week from day 1) Duration: Long Term Job Description Looking for 15+ years experienced Candidate. Candidate should have 5+ Years ITSM Management experience. Candidate should have Hands-on experience of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. Strong understanding of ITIL principles and service management best practices. Experience leading teams and/or vendors delivering ITSM and ServiceNow services. Strong stakeholder management, communication, and leadership skills. Candidate should have experience deploying or scaling ServiceNow in a global or multinational organization. Candidate should have familiarity with infrastructure technologies, cloud environments, and enterprise integrations. Bachelor’s degree in Information Systems, Computer Science, or equivalent experience. Required Certifications ITIL v4 certification. ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).