Job Description
Insight Global is seeking a Computer Support Analyst to provide onsite and remote IT support in a fast-paced corporate environment. This is a 12-month contract with strong potential for extension, requiring full onsite presence (5 days per week). This role is highly customer-facing and responsible for day-to-day technical support, conference room operations, hardware/software troubleshooting, and maintaining IT documentation. Ideal candidates are proactive, service-oriented, and comfortable supporting both individual users and large-scale meetings/events. Key Responsibilities Manage and monitor the ServiceNow (SNOW) ticket queue; create, update, and resolve help desk tickets Provide onsite and remote technical support for end users in a corporate setting Diagnose and resolve hardware and software issues across desktops, laptops, and peripherals Support Zoom-enabled conference rooms and provide onsite event support Perform daily conference room checks to ensure full functionality Install, configure, and maintain computers, laptops, printers, and related devices Conduct routine maintenance including system updates, virus scans, and hardware replacements Maintain accurate inventory tracking of IT hardware and software assets Support workstation setups, moves, adds, and changes (MAC work) Document IT processes, procedures, and troubleshooting guides; ensure documentation remains current Provide basic end-user training on tools and systems as needed Assist with ad hoc IT projects and initiatives Required Qualifications Hands-on experience providing IT support (onsite and remote) in a corporate environment Experience supporting Zoom conference rooms and video conferencing technologies Strong communication skills with the ability to explain technical issues to non-technical users Excellent customer service skills with strong attention to detail and follow-through Ability to work independently and collaboratively within a team Working knowledge of ITIL / ITSM best practices Strong sense of urgency when responding to incidents and user requests Preferred Qualifications ~3 years of relevant IT support experience General understanding of networking fundamentals Experience supporting Mac environments Hands-on experience troubleshooting conference room technology Bachelor’s degree or equivalent experience