Job Description
About Shaw Bakers At Shaw Bakers, we love mixing renowned French technics with state-of-the-art process innovation to bring delicious baked goods to our local community through our legendary local Cafes, as well as national retail partners across North America. We are an aggressive, fast-growing company with a full pipeline of exciting new projects, products, and employment opportunities. We are seeking a dedicated and customer-focused IT Support and Administration Specialist to join our team. The ideal candidate will have a strong background in IT support and administration, with experience in managing ticket queues, performing onboarding tasks, and providing user education. This role offers an excellent opportunity to contribute to a dynamic IT environment and develop valuable skills in system administration, IT Automation, and user support. Key Responsibilities: Manage and prioritize the IT ticket queue, ensuring timely and effective resolution of user inquiries and technical issues. Perform onboarding tasks, including account creation, laptop provisioning, and user education to ensure a smooth transition for new employees. Utilize and enhance Manage Engine Endpoint Central to manage, update, and install applications on Shaw Bakers devices. Assist with the implementation of new tools and technologies aimed at enhancing overall organizational productivity. Document and maintain accurate records of support requests, resolutions, and system changes. Ensure compliance with Shaw Bakers and Cerelia IT policies and security protocols. Diagnose and resolve basic computer, printer, and network issues. Help maintain IT asset inventory including disposal. Be in the on-call rotation for nights and weekend support. Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field. 1 to 2 years of experience in IT support and administration. Knowledge of Windows 11, Windows Server, and Computing. Strong customer service skills with a focus on delivering a positive user experience. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Preferred Qualifications: Previous experience in managing ticket queues and performing onboarding tasks. Familiarity with Microsoft technologies and tools. Basic understanding of networking concepts. Manage Engine Endpoint Central Certifications. M365 Administration Benefits: Hands-on experience in a professional IT environment. Opportunity to work with a supportive and knowledgeable team. Exposure to a variety of IT projects and technologies.