Job Description
Job Description Onsite/Hybrid...can be in Richardson or Chicago. Description: Infrastructure Engineer The Mac and Mobile Engineer role serves as frontline technical and application support for all employees, supports all functions and components of the application and hardware infrastructure, and provides application function modification support, research, and training with a focus on customer service. What you will be doing : Provide expertise and support in a macOS, iOS, iPadOS, TVOS, Android, Windows Server, and Active Directory environment Manage a Jamf Pro Windows server environment evolving to a possible cloud environment Manage macOS setup and deployment for new employees using standard hardware and thin imaging/zero-touch techniques Administer device policy and configurations using Jamf Pro and/or Microsoft Intune Support applications such as Microsoft Office 365, Teams, Adobe Creative Cloud, Cisco AnyConnect, Cisco Jabber, Cisco Webex, NoMAD/Jamf Connect, and Zoom Serve as an escalation point of contact for customers seeking technical assistance over the phone, in person or via a remote support application Take ownership of assigned incidents and follow through to satisfactory outcome for the customer Communicate technical information effectively to non-technical employees In the event of an outage, assists with the execution of disaster recovery plan Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders Other skills related to building a career in information technology Qualifications The education and experience were looking for : Bachelor's degree in information systems, computer science, or a related study, or equivalent working experience A minimum of five years experience working in a desktop support role supporting macOS, iOS/iPadOS, Android, TVO