Job Description
Marshall and Sterling Inc seeks an Innovation and Business Optimization Manager to drive process excellence across our Insurance IT & Data Management functions. In this role, you will assess workflows, identify automation and analytics opportunities, and lead initiatives that improve efficiency, data quality, and client experience. Partnering with technology, operations, and sales teams, you’ll design and implement innovative solutions, measure performance against KPIs, and champion continuous improvement. You’ll also mentor team members, support change management, and ensure alignment with our client-focused, team-oriented culture.