Job Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Job Title Inside Account Executive, VAD Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Lake Mary, FL location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges. As the Inside Account Executive, VAD you’ll have the chance to work with hospitals selling our Driveline Supply services, external equipment, and remote patient monitoring services. What You'll Work On Builds a foundation for growth by introducing and implementing ACH tools and services, develops client communications/enrollment plans, and sets clear expectations for ongoing support. Makes outbound calls and handles inbound inquires for prospects and clients via telephone and email to generate relationships and raise awareness of Acelis Connected Health services. Build rapport with clients, assesses needs, emphasizes clinical importance of home monitoring, and begins a working business relationship by obtaining referral(s) of patients for Acelis Connected Health services. Uses sales and negotiating experience to overcome barriers to adoption of prospective customers to meet goal attainment. Educates clients on the process of obtaining complete documentation to appropriately prescribe patients for Acelis Connected Health services. Handles outbound and inbound client correspondence to existing facilities or physicians, via telephone and email, while maintaining relationships, providing superior service, and supplying continuing information and support regarding Acelis Connected Health offerings. Provides routine updates to clients regarding status of new and existing patients on service with Acelis Connected Health; obtains additional information as needed. Identifies client needs and potential support programs that are applicable to their unique circumstances through a consultative selling approach. Maintains contact based on an established communication plan with facilities to ensure that service-level commitments are being met. Escalates service issues internally as appropriate. Provides patient educational resources and promotes patient awareness programs. Maintains subject matter expertise in Acelis Connected Health services, clinical support materials and uses resources effectively. Demonstrates consistency, proficiency, and accuracy in daily use of Acelis Connected Health operating systems directly related to specific job function. Actively engages in entering, reporting, and reviewing relevant information in Salesforce.com database for ongoing customer retention and growth and the referral of new customers. Participates in development opportunities and on-going training. Maintains courteous and respectful working relationship with all sales and service partners and all teammates throughout Acelis Connected Health. Follow all regulatory policies and procedures, privacy and security standards in accordance with all regulatory and Government agencies to include HIPAA requirements. Strictly adheres to Acelis Connected Health Standards of Conduct. Performs other related duties as assigned. The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or