Inside Sales and Customer Service Representative

Job Summary We are seeking an energetic and proactive Inside Sales and Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service. Your self-motivated and reliability are key traits we're seeking as well as excellent communication skills, and ability to manage customer relationships in order to deliver a seamless experience that fosters loyalty and satisfaction. This position offers a fantastic opportunity to develop your skills in sales, account management, and customer relationship management within a fast-paced environment focused on innovation and growth. Responsibilities Engage with existing clients via phone and email to understand their needs. Manage inbound inquiries efficiently, providing clear information about products and pricing. Maintain accurate records of customer interactions, sales activities, and inventory. Coordinate with vendors, suppliers and warehouse staff. Support project management efforts by insuring timely delivery of information about deliveries. Assist with scheduling, filing and gnereal office administratin. Resolve customer issues professionally and efficiently. Supoort day-to-day operational and supply chain cativities. Qualifications Two or more years experience in customer service, or account management within a fast-paced environment. Proficiency with Microsoft Office (Excel, Word) and email management. Strong communication skills with the ability to build rapport quickly and effectively. Excellent organizational and multitasking abilities. Understanding of underground utility or related industries is a plus. Strong attention to detail and problem-solving skills. Professional attitude and ependable work ethic. Ability to multitask efficiently while maintaining attention to detail in a high-volume setting. Join us to be part of an innovative team committed to delivering outstanding service while advancing your career in sales and customer relationship management! Pay: $48,000.00 - $55,000.00 per year Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person