Job Description
Position Overview The Inside Sales team provides support to outside sales reps by building rapport and maintaining customer relationships, following through on customer POs, and ensuring inventory is stocked as required.The sales desk receives inbound customer orders but also grows the business by actively upselling and promoting.Monday - Friday:8AM - 5PMRate:$26 - $30/hour (depending on experience) Responsibilities Actively sell and service existing accounts via phone and email Prospect and develop new, exciting business relationships Learn about and promote new product lines Work for and with outside sales staff Deliver exceptional customer service Provide customers with professional recommendations on options as well as pricing and availability data to meet customers' needs Process orders in a timely manner Assist with the management and maintenance of appropriate stock levels for the area programs Work in conjunction with operations to ensure efficient use of assets, while delivering a premium customer service experience Qualifications High School Diploma Industry experience a plus Some experience in quoting, purchasing and inventory management Experience supporting outside sales team Excellent communicator, good phone manner and email skills Math proficiency Computer literacy (word, excel, CRM) Desire to work in a customer-centric sales role - with excellent customer service skills and ability to upsell Problem solver, takes initiative, makes decision Sense of urgency, ability to multi-task and work in a fast-paced environment Ability to work well independently as well as being comfortable working with staff at all levels in the organization Comfort utilizing social media for business applications is a plus Good organizational and time management skills This role reports to the Branch Manager Safety Safety is of utmost importance and all employees agree to maintain a safe work environment and abide by our safety and other company policies.This is a safety sensitive position.Work Environment Typical office environment with customer focus.Benefits of Working with Us Competitive base salary growth potential Complete insurance coverage 401K with company match Generous paid vacation time Ongoing sales and leadership training Clear pathways to management and leadership positions Be part of a respected and stable company that is rapidly expanding Please note, as part of our interview process we ask candidates to participate in a series of assessments.These assessments are designed to help more fully understand the candidate's attributes.Assessments are administered online and take approximately 20 minutes About Hardwoods Hardwoods Specialty Products is the recognized premier distributor of decorative surfaces, high-grade hardwood lumber, sheet goods, and architectural grade building products serving the residential and commercial construction markets.Operating 32 distribution centers strategically located across the United States and Canada, Hardwoods is uniquely positioned to provide our customers immediate access to a large, diverse product portfolio, and our vendors a broad, significant channel to market.We are part of a powerful group of companies, with a network of over 85 distribution centers spanning North America.Our parent ADENTRA consists of five distinct brands Hardwoods Specialty Products Rugby Architectural Products Frank Paxton Lumber Company Novo Building Products and Mid Am Building Supply.Our brands work together as North America's largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play.We have approximately 3100 employees across North America and growing as we are very active in the acquisition of complementary companies.Our North American Head Office is located in Langley BC, Canada.ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives.As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law. Job Type:Full-time Pay:$26.00 - $30.00 per hour Benefits:401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience:Customer service:1 year (Required) supporting outside sales:1 year (Preferred) Inside sales:2 years (Required) Ability to Commute:San Jose, CA 95112 (Required) Work Location:In person.