Job Description
Home Matters Caregiving - Inside Sales Representative Home Matters Caregiving (Remote)WHO WE ARE:At Home Matters Caregiving, were redefining what senior care can be.Led by a team with deep experience building and scaling businesses including taking a technology startup public on the Nasdaq we bring forward-thinking innovation to a timeless mission:helping people thrive wherever they call home.We blend high-touch care with cutting-edge technology, creating a forward-thinking culture in an industry ready for transformation.Mission-driven individuals who are curious, empathetic, and high-energy can build meaningful, fast-growing careers here, surrounded by a team thats passionate about making a real difference.ABOUT THE ROLE:This is not your typical inside sales role.Our Inside Sales Representatives are the first voice families hear when they reach out for help and the trusted guides who set them on the path to care.Youll manage warm, inbound leads from families actively seeking support, gathering detailed insights about their loved ones needs, preferences, and challenges.Your role is to build rapport quickly, offer clarity in a time of uncertainty, and schedule in-home assessments conducted by our field-based Business Development Managers.Its a vital part of our mission, and youll have a clear, proven process to follow with the freedom to make every conversation personal, empathetic, and impactful.This is a full-time, remote position where youll spend the majority of your day on the phone connecting with wonderful people needing help.SUCCESS IN THIS ROLE REQUIRES:Building immediate trust during initial phone conversationsRelentlessly follow up with families to guide them toward scheduling an assessmentManaging your pipeline with precision and urgencyCommunicating clearly and effectively with families and internal teamsStaying organized, responsive, and empathetic throughout the sales processWHO YOU ARE:A Curious Self-Starter:You figure things out, ask great questions, and dont wait to be told.An Empathetic Connector:You build rapport quickly, even over the phone, and know how to make people feel seen and heard.A Strong Communicator:You explain complex ideas simply, listen actively, and know how to guide people with confidence.Tech-Savvy:Comfortable with using technology, navigating CRMs, and eager to adopt new AI tools.Energetic and Persistent:Excited to connect with families, stay organized, and follow up without missing a beat.Mission-Driven:You want a meaningful career, not just a job.Responsibilities:Manage warm, inbound leads from families seeking careConduct compassionate, comprehensive discovery calls to gather family needs, preferences, and challengesSchedule in-home assessments with our field-based Business Development ManagersDiligently follow up with families via phone, text, and emailManage your pipeline through HubSpot and internal systemsCollaborate with Business Development Managers and Leadership for seamless client experiencesREQUIREMENTS:2years of phone-based inside sales, customer service, or client-facing experience (preferred)Exceptional verbal communication skills and emotional intelligenceProficiency with technology HubSpot, Slack, G-SuiteMondaySunday schedule with flexibility to accommodate family needsHealthcare experience is a plus, but not required we train the right personWORKING ENVIRONMENT:Fully remote work from homeOn the phone for the majority of your shiftFast-paced, mission-driven team environmentCOMPENSATION:Base salary bonus structure based on scheduled assessments and conversionsBenefits:Health Insurance, Paid Time OffWe set you up for success with the systems, scripts, and training you need to thriveFinal Note:If you're a high-energy, mission-driven professional ready to make a meaningful impact and grow with a forward-thinking organization, we would love to meet you..