U.S. Tsubaki
Job Description
Description The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the Best Value supplier in the industry. Essential Duties and Responsibilities : The essential duties and responsibilities of this job are included but not limited to this job description other tasks may be assigned and expected to be performed. Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin and sales. Handles customer request including quotes, orders, follow-up and delivery information. Solves various customer matters, issues credits, debits and authorizes return goods. Communicates customer requirements to Operations & Engineering. Monitors price inventory agreements. Supports members of the outside sales team. Works well in a team environment to solve customer issues. Communicates issues and problems with management in a timely manner. Maintains superb attention to details. Maintains detailed documentation to support decision and ensure continuity of service. Requirements: 3-5 years of advanced level Customer Service experience preferably in a manufacturing environment. Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions. Knowledge of order entry / enterprise systems, preferably QAD. Minimum High School Diploma (Associates degree preferred) Strong ability to clearly articulate verbal and written communications. Demonstrated knowledge of all Mi