Job Description
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience. Essential Functions Conduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territories Complete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experience Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectives Build rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channels Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring