Job Description
Gallegos Plumbing is hiring an Install Dispatcher / Install Coordinator to keep our install operation running smoothly — from the moment a job is sold to the day it’s billed. This is an office-based coordination role for someone who thrives on systems, follow-through, and keeping jobs, crews, and materials aligned day in and day out. You’ll be the central point of coordination for install readiness, daily scheduling, and billing accuracy. If a job isn’t ready, you flag it. If materials aren’t staged, you chase them down. If something changes mid-install, you make sure it’s documented and approved before work continues. You’ll work side-by-side with install leads, the warehouse, accounting, and leadership to keep jobs flowing and margins protected. What You’ll Coordinate The full install lifecycle: job sold → readiness verified → scheduled → executed → billed Daily ServiceTitan execution — jobs, projects, dispatch board, purchasing, statuses, and billing readiness Install scheduling and daily dispatch based on crew capacity Material readiness and warehouse coordination — no install starts without confirmed materials and a job association Change order tracking — work pauses until scope changes are approved, documented, and entered in ServiceTitan End-of-day status updates covering job progress, risks, and billing readiness Closing the gap on installs completed but not yet billed How You’ll Be Measured Gross margin and COGS per install job Cost of labor (sold hours vs. actual hours) On-time completion against what was originally booked Time from job completion to billing Percentage of installs started with full readiness (scope, materials, permits) Reduction in preventable delays, rework, and callbacks What We’re Looking For Required 2+ years of hands-on experience using ServiceTitan (jobs, projects, dispatch board, purchasing, job statuses, and reporting) — this is non-negotiable 2+ years in dispatch, install coordination, or service operations within plumbing, HVAC, electrical, or another home services trade Proven ability to coordinate multiple jobs and crews simultaneously without losing details Willingness to hold the line on readiness checks and change order documentation Excellent written and verbal communication Preferred Experience dispatching install crews in a high-volume residential or light commercial environment Familiarity with permit coordination and warehouse/material workflows What We Offer Competitive hourly or salary compensation, based on experience Health benefits and paid time off A clearly defined role with real ownership of your day-to-day domain A fast-growing company with an ambitious multi-county expansion plan Direct collaboration with ownership and senior leadership Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Work Location: In person