Job Description
Salary Range: $79,000 To $94,000 Annually The Opportunity This position is responsible for the design, development, and maintenance of high-quality training and resources, systems, and performance support for the Great Clips system and corporate employees. The Instructional Designer role works closely with other members of the instructional design team and Education Services staff to ensure training content meets the needs of all stakeholders. Your Mission You will be responsible for designing and developing online courses, instructional presentations, and supporting resources, as well as providing user support for Great Clips University (GCU). On your journey, you will face challenges such as: Collaborating with SMEs and the visual design team to create e-learning courses, instructional presentations, and supplemental learning resources, such as participant materials, facilitator guides, and learning aids. Using Storyline, PPT, and Word to create learning resources. Participating in discovery meetings with product owners to determine business needs, project purpose, outcomes, and deliverables for simple and intermediate projects. Creating and managing project plans and timelines for simple and intermediate projects. Understanding the GCU user experience on both computer and iPad and troubleshooting issues in escalated Help Desk tickets. Posting News items, publishing new content, updating existing content, running reports in the LMS, and participating in GCU testing as needed. Staying informed of industry trends and emerging technologies and sharing best practices related to latest trends and technologies with the team. Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships. Your Expertise We’re looking for a candidate who has formal training or education in instructional design or a related field and 5 or more years of experience working in an instructional design role. Your experience should include participating in the end-to-end life cycle of e-learning development, including designing and developing e-learning courses, instructional presentations, and supplemental learning resources. To land this job you will need to demonstrate, and/or possess the following: Strong working knowledge of andragogy and backward design. Ability to effectively and consistently design online training using the best practices in the e-learning industry. Ability to distill large amounts of information down into only what is needed to meet course outcomes. Above average skill in building interactive courses in Storyline. Excellent oral communication, writing, and editing skills. Ability to work collaboratively with colleagues and peers to deliver business results. Ability to work independently, meet deadlines, and produce quality work. Proficiency in using Microsoft Office. Working knowledge of Learning Management Systems. Teaching or training experience is preferred. Your Work Environment This is a hybrid work position requiring a combination of in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet. Living the Values We Are Kind Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success. We Exceed Expectations Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement. We Focus on Execution Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly. We Keep it Simple Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important. We Listen and Earn Trust Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know. We Make it Fun Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every da