Job Description
Position Details Posting Summary College Oth Academic Affrs Operations Executive Area Provost & VP Academic Affairs Department Provost & VP Academic Affairs Posting Detail Information Posting Number S1473P Job Type Full Time, Regular Pay Type Exempt/Salaried Pay Grade F Campus Location WMU-Kalamazoo - Main Campus Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.General Summary Develops and delivers training and provides support to instructors on the use of instructional technology.Major Duties Responds to instructional technology support requests.Analyzes support requests to identify trends, improve end user documentation and support procedures.Prepares, reviews and publishes training and self-help documents for end users.Develops and implements procedures governing faculty technology center support activities.Monitors equipment maintenance.Ensures hardware, software and peripherals in the faculty technology center are maintained and secure.Stays current with emerging trends in instructional technology.Makes recommendations to keep hardware and software standards current.Collaborates with the help desk to improve institutional knowledge base and resolution response times.Hires, trains, evaluates and supervises student employees.Minimum Qualifications Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.One years' relevant experience.Strong interpersonal, written and verbal communication skills.Excellent organizational skills and multitasking ability.Proficiency in word processing, spreadsheet and creative software applications.Desired Qualifications Previous Experience in D2L Brightspace.Special Instructions to Applicants External applicants should use the WMU - Application.Internal applicants should use the WMU - Internal Application.Additional Position Information Terminal Appointment ends 1/31/2027 with a potential for renewal.Compensation System pay grades and rates are available at:https://wmich.edu/hr/staffcompensation Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents.To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff Physical requirements and working conditions Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements..