Washington University in St. Louis
Job Description
Scheduled Hours: 40 Position Summary Performs advanced follow-up on insurance billing and collection activities, makes collection calls, verifies the accuracy and completeness of insurance records and claims, contacts insurance companies and/or collection agencies, and performs other related duties to expedite payments from various payers for physician services. Primary Duties & Responsibilities Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Makes collection calls to insurance companies and/or patients to ensure timely payment of claims. Contacts insurance companies regarding posting payments and collection agencies regarding payment reports. Supports customer service unit in answering billing and collection questions. Assists with training new staff. Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one‑touch resolution as established within the department. Interacts with management and staff members to discuss issues. May act as Team Lead. Assists with special projects. Performs other duties as assigned by the supervisor and/or manager. Working Conditions Job Location/Working Conditions: Normal office environment. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement (PC typing). Equipment Office equipment. Required Qualifications Education: High school diploma or equivalent, or a combination of education and/or experience. Certifications / Professional Licenses: No specific certification or professional license is required for this position. Work Experience: Billing or insurance, 3 years. Skills: Not applicable. Driver's License: A driver's license is not required for this position. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications / Professional Licenses: No additional certification or professional license unless stated elsewhere in the job posting. Work Experience: Post‑secondary education, 2 years. Skills: Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Medical Terminology, Office Equipment, Telephone System. Grade & Salary Grade: C08-H Salary Range: $20.57 - $30.84 hourly. Benefits Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U‑Pass for eligible employees. Defined contribution (403(b)) Retirement Savings Plan, with starting employee contribution of 7% matching by the university. Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more. 4 weeks of caregiver leave to bond with a new child, with family care resources available for ongoing childcare needs. Tuition coverage for dependent undergraduate‑level college students up to 100% at WashU and 40% elsewhere after seven years of employment. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.