Job Description
General Description Intake Clinicians play a vital role within the company as they are the initial clinical contact. The are responsible for assessing and diagnosing both adolescents and adults with mental health concerns. Intake Clinicians conduct thorough evaluations, gather histories, and formulate DSM diagnoses. A crucial aspect of the role involves assessing the client's level of care needs and any risk factors. Based on this assessment, the intake clinician links clients to the most appropriate services, either within the facility or through external referrals. This role requires strong clinical, diagnostic, and communication skills to ensure clients receive timely and appropriate mental health support. Tasks & Responsibilities A. Essential Duties Obtaining Informed Consen t Facilitate acceptance of client Informed Consent documents from patient portal. Ensure all documentation is properly completed prior to the start of the Intake Assessment. Outreach and provide rescheduling opportunities for clients unable to complete paperwork. Assessment and Diagnosis Ensure each client completes a PHQ and Columbia-Suicide Severity Rating Scale during Intake Assessment. Gather all relevant clinical data to make an informed preliminary diagnosis. Justify all diagnoses given using DSMV criteria. Assess client’s level of care, and facilitation to higher levels of care when needed. Clinical Documentation Completion of Biopsychosocial, Missed Appointment Notes, Phone Call notes, etc. within 48 hours of service. Maintain accurate and concise documentation of client interactions. Clinical Recommendations and Scheduling Make clinically justified recommendations for the client’s treatment plan. Educate clients on recommended treatment services. Facilitate the linkage of clients to recommended services (therapy, medication management, specialty services). Crisis Intervention Identification of client’s current risk level. Maintain client safety through crisis intervention. B. Additional Duties Responsible for review and acceptance of client Informed Consent documents. Ensuring all Informed Consent has been appropriately given via electronic signature. Provide direct service by assessing client’s biopsychosocial needs, within the allotted 1-hour session. Attend monthly supervision with Intake and Assessment Supervisor. Attend weekly Intake Clinical Meeting. Facilitate referral of clients to higher levels of care, when needed. Maintain Key Performance Indicator expectations. Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. C. Interpersonal Relations Create Meaningful Connections : Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. T****ake Accountability : Take constructive feedback and prevent discourse among our peers. Live in the Solution : Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. Be Professional : Wear business casual attire (please see dress code policy). Competencies Adaptability Customer Service Decision Making Dependability Ethics Interpersonal Skills Job Knowledge Conflict Management Organization Skills Productivity Self-Development Teamwork Clinical Competencies Clinical Charting Crisis Management and Suicide Intervention Understanding of evidenced-based practices in mental health treatment. Basic knowledge of TMS and Spravato Familiarity with telehealth services and virtual, HIPAA-compliant meeting platforms Key Performance Indicators Intake and Assessment Clinicians’ performance will be evaluated on several competencies including but not limited to: 70% of admitted clients linked to therapeutic services. 10% of admitted clients linked to specialty services.