Job Description
The Garza Law Firm's Intake Specialist position is an entry level intake position that is the primary initial contact for all current and potential future clients of the law firm. This position obtains and reviews necessary information of new potential client inquiries to see if their case fits the firm's focus. The position requires empathy, respect, and confidentiality when speaking to anyone that calls or visits the firm. This position schedules appointments and makes outgoing calls to perspective clients via phone, email, and text and regularly follows up on all leads the firm has received. The position interacts with all personnel and divisions of the firm. Spanish language proficiency is required to effectively communicate with and support a diverse client base. Those in this position do not have the authority to practice law, give legal advice, or set strategy for clients. This position does not supervise any employees. Requirements Responsibilities Evaluate potential client inquiries via phone, or in person. Communicate effectively with both English- and Spanish-speaking prospective clients to ensure accurate information gathering and a positive client experience. Sets appointments for potential clients that meet the law firm's criteria. Make outgoing calls for potential clients that reach out to the firm. Route calls for current clients, vendors, and others that call the firm. Sit at the front desk and answer phones, greet visitors, welcome, direct and announce visitors to the appropriate people. Be able to open and close the office. Be able to participate in a monthly rotation of work schedule. The first shift begins at 7:30 am and last shift starts at 10:30 am (Office Hours: 7:30 AM-7:30 PM). Follows up with potential clients after their appointments. Follows up with potential clients after their consultation. Resp