Job Description
Barnes & Fersten is a rapidly growing DUI and criminal defense law firm located in Knoxville, Tennessee.We have four (4) attorneys and three (3) additional staff members.We work as a team in a collaborative work environment.Description:Intake Team Member Receptionist:Barnes & Fersten's intake team member position is the primary initial contact for all callers.This position is responsible for taking initial information of potential new clients to either transfer the caller to one of the attorneys in the office or scheduling an in-person or phone consultation, sending an email with the basic information and charging documents (arrest warrant or indictment), and imputing the information into our intake system.The individual will schedule appointments with clients and makes outgoing follow-up phone calls and texts pursuant to office policies and procedures to increase the percentage of hired cases.Marketing Assistance:The individual will also be responsible for posting on our social media pages pursuant to the marketing director and owner's direction.This position will also be responsible for sending office mailers pursuant to the direction of the marketing director and assist the marketing director with various projects such as video recording attorneys for social media.The position requires an enthusiastic and empathetic personality who brings a positive energy both in the office and over the phone to callers into the office.It also requires a team player who will embody the culture of our firm.It requires an individual who can multitask.It is essential that the firm's culture is shown to clients and potential clients in every phone conversation with the intake team member.As a rapidly growing law firm, Barnes & Fersten seeks an individual who is interested in growing personally and professionally each day.This position will continue to adapt as the firm grows and the individual who fills the position is expected to be excited about the firm's growth and new initiatives within the firm.Full Benefits: Salaried position - Hours:o M-Th 8:30a.m.-5p.m.o F:8:30a.m.-close (office closes between 1-2p.m.on Friday) - Health, Dental and Vision insurance plan with $250/m health insurance stipend - Retirement 401K matching:100% match first 3%, 50% match additional 2% - Paid vacation and sick days - Childcare plan:pursuant to office policy - Maternity/Paternity Leave Education/Work Experience Requirements: Required:High school Diploma - Preferred:Prior receptionist law firm experience Pay:$40,000.00 - $48,000.00 per year Benefits:401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid training Vision insurance Work Location:In person.