Intake Technician

JOB The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Police Department? As an Intake Technician, you will be working with members of the public to process misconduct allegations against members of the Oakland Police Department. We work to ensure that police services are delivered to community members in a respectful, ethical, constitutional, and honest manner. The Internal Affairs Bureau strives to maintain the community’s trust and confidence in our policing services and as a public agency.We are looking for someone who is: A Composed Advocate. You will be professional at all times and passionate about helping the community, regardless of the complainant’s demeanor during interviews.A Collaborative Team Player. You will be working in a team environment with other professional staff members within the office. A Conflict Resolver. You will find reasonable solutions to conflicts regarding assigned cases. A Self-Sufficient Executor. You will be capable of working independently and not solely relying on the constant direction of a supervisor. Flexible. You will demonstrate a willingness to work long hours at times and occasionally on your regular days off when assigned to special assignments. What you will be typically responsible for: Receiving and processing complaints regarding alleged violations of the Oakland Police Department’s policies. Complaints may be received by telephone, in person, email, or written correspondence.Assisting community members seeking information and resources available from the City of Oakland. Conducting interviews with community members to document their concerns. Attaining, collaborating, and processing data provided by the complainant. Composing electronic and hard copy case files documenting allegations and service complaints.Maintaining and managing computer programs and files containing confidential records and reports. Maintaining accurate and up-to-date information in a database and/or physical file.Read the complete job description by clicking this link. *Click on the link below to see a video on what it's like to work for the City of Oakland!Working for the City of OaklandA few reasons you might love this job: Your job provides a service to the community and allows a voice to express their concerns. You will have an opportunity to explain certain criteria and methodology to the Oakland Police Department’s response to calls for service and investigative procedures. You will gain enhanced knowledge of local government procedures. You will assist with oversight of police misconduct. A few challenges you might face in this job: You will be required to view video footage that may contain sensitive material, the use of police force, distressing behavior, and explicit language. You may need to conduct interviews with irate community members who use undesirable language. You will need to adhere to strict deadlines when processing and completing assigned case files. You will need to learn and become proficient with the database systems utilized by the Oakland Police Department. Competencies Required: Adaptability: Responding positively to change and modifying behavior as the situation requiresAnalyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative dataAttention to Detail: Focusing on the details of work content, work steps, and final work productsCritical Thinking: Analytically and logically evaluating information, propositions, and claimsCustomer Focus: Attending to the needs and expectations of customersDisplaying Ownership and Accountability: Holding self and others accountable for measurable, high-quality, timely, and cost-effective results.Fact Finding: Obtaining facts and data pertaining to an issue or questionListening: Fully comprehending spoken communicationOral Communication: Engaging effectively in dialogueProfessional & Technical Expertise: Applying technical subject matter to the jobTeamwork: Collaborating with others to achieve shared goalsUsing Technology: Working with electronic hardware and software applicationsWriting: Communicating effectively in writing SUPPLEMENTAL INFORMATION The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their