Job Description
Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. We are not a staffing firm or agency. Mosaic does not hire for these positions—we aggregate and authenticate them from real employers. Employer Industry: Energy Efficiency and Sustainability Why Consider This Job Opportunity Salary up to $74,400 Comprehensive benefits including medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick, personal, and parental leave time Opportunities for on-demand training and career advancement Employee recognition program and assistance programs available What To Expect (Job Responsibilities) Lead, coach, and develop a team of 20+ employees across multiple client programs Ensure service levels, KPIs, and client deliverables are consistently met Act as an escalation point for team and customer issues, resolving them quickly and effectively Monitor daily metrics and take immediate action to address gaps or risks Support process improvements to enhance efficiency, quality, and customer satisfaction What Is Required (Qualifications) Prior leadership experience required (Supervisor or Team Lead level) 4+ years in customer service, contact center, or operations environments Proven ability to lead in a metrics-driven environment Strong multitasking, organization, and decision-making skills High reliability, punctuality, and accountability How To Stand Out (Preferred Qualifications) Experience managing 15+ employees preferred Experience supporting multiple programs or clients strongly preferred Bilingual (English/Spanish) a plus #EnergyEfficiency #LeadershipOpportunity #CustomerService #CareerGrowth #Sustainability We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #MosaicTalentConsulting