Job Description
Job Title: Order Fulfillment AdministratorJob Description The Order Fulfillment Administrator manages end-to-end order processing and fulfillment activities while delivering a world-class customer service experience to both internal and external customers. In this role, you serve as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders that are critical to patient therapy. You oversee the full lifecycle of sales and service orders, from initial review and entry through shipment and delivery notification, supporting both domestic and international shipments. Responsibilities Provide a world-class customer service experience to internal and external customers throughout the order lifecycle. Process all orders from initial review and verification through order entry into Great Plains and completion of purchase order receipt and shipping transactions in Oracle. Manage and process internal in-service and service order requests, including service depot, evaluation, and demo orders. Drive the order fulfillment process as the primary liaison between customers and internal resources to ensure timely delivery of orders. Collaborate with Operations to expedite parts or materials required to meet customer delivery requirements and timelines. Prepare all documentation required to ship orders domestically and internationally in compliance with applicable regulations. Send delivery notifications and shipment confirmations to internal stakeholders and external customers as required. Coordinate shipments with freight forwarders to ensure accurate, timely, and compliant transport of goods. Act as a primary point of contact for order-related inquiries and issues, engaging appropriate internal resources to resolve problems pro