Job Description
Description Parthenon Management Group POSITION DESCRIPTION Position: IOC Professional Fellows Program & Engagement Manager Reports to: Association Manager We are Solutionaries. Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future. The IOC Professional Fellows Program & Engagement Manager supports PMG’s goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge. The position performs high-level administrative and management duties necessary to provide member services management to professional societies managed by Parthenon Management Group. This individual is goal-oriented with a majority focus on growing and diversifying the membership of PMG clients. IOC Professional Fellows Program & Engagement Manager is committed to collaboration to help mobilize resources through meaningful engagement. Additionally, this individual is results driven with a firm dedication to shared and measurable goals for the collective good, creating, resourcing, scaling, and leveraging strategies and innovations so that PMG remains a leader in the growth and retention of association membership. This role is responsible for the growth, engagement, retention, and overall experience of the IOC Professional Fellows community through strategic programming, relationship management, and member engagement initiatives. PRIMARY DUTIES AND RESPONSIBILITIES, include the following but are not limited to: Professional Fellows Engagement & Member Experience Lead implementation of IOC Professional Fellows engagement initiatives in partnership with the Association Manager to advance the IOC mission and strengthen member engagement. Serve as the primary operational lead for the IOC Professional Fellows program, ensuring the Professional Fellows receive a high-touch, premium membership experience. Continuously evaluate and enhance the IOC Professional Fellows benefits, services, and engagement opportunities to increase perceived member value and long-term retention. Build and maintain strong relationships with the IOC Professional Fellows to better understand their professional interests, needs, and expectations. Develop and implement strategies that strengthen engagement, participation, recognition, and overall satisfaction among IOC Professional Fellows. Collaborate with leadership, committees, and PMG to strategically monitor and implement membership initiatives and committee-driven activities. Lead initiatives that enhance the visibility and prestige of the IOC Professional Fellows program through collaboration with membership, marketing, communications, and leadership teams. Program Development & Strategic Initiatives Oversee, manage, and implement the Professional Fellows benefits, recognition initiatives, and engagement activities associated with the Bi-Annual Meeting and year-round programming. Identify opportunities to improve operational processes, member communications, and program delivery to create a seamless and elevated Fellow experience. Develop and oversee educational offerings, webinars, networking opportunities, and thought leadership initiatives tailored to Professional Fellows. Support the growth and evolution of the Fellows category through data-informed recommendations, benchmarking, and member feedback. Collaborate with marketing and membership teams to develop targeted campaigns and communications that reinforce the value of IOC Fellowship. Membership Data, Reporting & Analytics Maintain accurate membership databases, records, and reporting related to the IOC Professional Fellows' engagement and participation. Monitor and report on key membership metrics including: Retention Rate Member Acquisition Cost Lifetime Member Value Engagement Metrics Growth & Decline Trends Develop and implement strategies to improve member retention, engagement, and overall Professional Fellows' growth based on data insights, community engagement, and member feedback. Analyze member feedback and engagement data to identify opportunities for continuous improvement and increased member value. Prepare regular reports and strategic insights for leadership and stakeholders. Organization Mission And Strategy Wo