IT/AV Support Specialist - PART-TIME

Job Title: IT/AV Support Specialist - PART-TIME Organization: G&A Museum Operations Mantua LLC, operating at the Edelman Fossil Park & Museum of Rowan University in Mantua Township, NJ. Learn more at www.efm.org Position Overview: The IT/AV Support Specialist at Edelman Fossil Park & Museum plays a crucial role in ensuring the smooth operation of the museum’s IT/AV infrastructure and ensuring the successful presentation of media-based digital content across the museum’s exhibitions, programs, and events. This position bridges technical expertise with creative collaboration, teamwork and support. Reporting to the IT/AV Manager, this position provides technical support to museum staff, volunteers, and visitors while managing critical IT/AV systems, security protocols, digital exhibits and Public & Private Events playing a critical role in the museum's mission to deliver engaging and accessible experiences for visitors of all ages. The ideal candidate is a hands-on problem solver, motivated, independent and team-player - future thinker with a strong technical background in IT/AV based systems and a strong passion for technology. This role requires flexibility, strong communication & technical skills, and a commitment to excellence in both front- and back-of-house operations. Self-Motivated, positive attitude and strong desire to grow and learn in the IT/AV industry. Technical Support & User Assistance Provide MAC/PC technical support for museum staff, volunteers, and visitors regarding hardware, software, and network-related issues. Install, configure, and maintain computer systems, printers, and peripherals. Assist employees with email access, file management, and software-related inquiries Liaison to Managed Service Provider (MSP) Coordinate IT support requests and escalate unresolved issues Ensure timely resolution of IT issues Digital Media & Interactive Exhibit Support Assist with the maintenance and troubleshooting of interactive digital exhibits, VR experience equipment and programming, touchscreen displays, ticketing kiosk systems, and RFID technology Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 Ensure seamless integration between museum networks and interactive installations. Perform regular system checks and coordinate with multiple vendors for software updates and hardware repairs. Troubleshooting and identifying bugs Future Proofing Systems . Private / Public Event & Educational Programming IT/AV Support Provide IT/AV support for educational programs, lectures, and private museum events. Set up and troubleshoot Audio-Visual equipment, microphones, cameras, projectors, and streaming technologies Ensure all IT/AV client requirements are met for museum rentals, corporate events, and fundraisers. Coordinate with external vendors and event planners to ensure smooth technology integration and production Operate AV/IT equipment during live events, lectures, and performances as needed including Yamaha Audio Board, Shure Wireless Microphones, 4K Video Cameras, Blackmagic Video Switchers, Video Encoders, PTZ Controllers, Livestream Hardware, Video Encoders/Decoders Livestream Software - Vmix, OBS, Wirecast, Blackmagic Software Suite, Adobe Creative Cloud Livestream / Multicamera Live Switch Environments - Planning, Implementation, Production WebEx, Zoom, Teams, Google Meet Conferencing Software Implementation & Monitoring Equipment & Asset Management Maintain an inventory of IT/AV assets, including computers, mobile devices, and software licenses. Plan and oversee hardware/software upgrades and coordinate IT/AV related purchases. Routine Maintenance & Scheduling of equipment & systems IT/AV Strategy & Planning Evaluate and recommend technology solutions to enhance museum operations. Stay informed about emerging technologies to optimize museum IT/AV systems Documentation Creating and updating SOPs (Standard Operating Procedures) Daily Reports / Checklists Project Tracking Event Workflows Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 Audi/ Video Signal Flows Additional Hardware / Software Knowledge Preferred: Qsys Crestron Dante Google Admin Brightsign Sonos Zoom, Teams, Meet, WebEx Blackmagic Yamaha Digital Audio Board / L