Job Description
Kforce has a client that is seeking an IT Business Relationship Manager in Fort Worth, TX.Roles and Responsibilities:IT Operations & Platform Support: Support day-to-day IT operations for Oracle Cloud ERP and local applications by monitoring system health, validating data flows, and ensuring stable business and IT operations for ERP and local application day to day IT operations for ERP and local applications by monitoring system health, validating data flows, and ensuring stable business operations Collaborate with local/global IT teams and vendors to translate operational issues or business needs into actionable requirements and coordinated support activities Serve as the business-facing contact for functional issues, enhancement requests, and process inquiries Monitor system performance metrics, identify patterns or risks, and escalate technical issues to appropriate IT teams with clear business context Ensure business processes and system usage remain aligned with global standards, security guidelines, and compliance requirements Incident, Problem & Request Management: Coordinate incident resolution by gathering requirements, replicating issues, and communicating business impact to technical teams for timely resolution Participate in Major Incident activities by supporting triage, documenting user impacts, and coordinating communication across stakeholders Support root cause analysis (RCA) by gathering functional data, documenting findings, and helping define corrective and preventive actions Contribute to defining monitoring requirements, controls, and functional checkpoints that improve system stability and user experience Ensure service requests, access requests, and operational tasks follow standardized documentation and approval processes Supply Chain & Business Partnership: Perform as an IT partner for Supply Chain, Operatio