IT Client Support Specialist 3

Classification Study Notice This position is currently undergoing review as a part of the IT Project job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study. This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. ATTENTION ALASKA RESIDENTS ONLY! The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for a long-term nonpermanent IT Client Support Specialist 3 to help us Keep Alaska Moving! Pay is based on the location of the selected applicant; salaries will be discussed at the time of the interview. Anchorage: $2,646.00/Bi-weekly Juneau: $2,778.00/Bi-weekly What you will be doing: DOT&PF is recruiting for a full-time, long-term, nonpermanent position. This position will accrue personal leave, enjoy 11 paid holidays a year, as well as have the option of health insurance and other benefits. Incumbent will provide technology support services primarily for the Alaska Marine Highway System (AMHS) within the Department of Transportation & Public Facilities (DOT&PF). This position is responsible for troubleshooting, analyzing, tracking and resolving hardware and software problems. This includes Windows Desktop Platforms, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Endpoint Management Software & Solutions, Microsoft Teams, VoIP Phones, Network & Server Equipment, Microcomputer PC Laptop & Tablets, Printers/MFP’s, Cabling, Imaging, Configuring & Deploying Workstations, Mobile Devices and other technologies. As a technical leader, the IT Client Support Specialist collaborates with other Specialists or Supervisor to direct, mentor, assist and train Microcomputer Network Technicians 1/2. This position assists technicians in troubleshooting, analyzing, and solving desktop computer and network problems. Works in accordance with Agency and SOA standards, procedures and policies, and effectively manages time and task prioritization. You will work closely with others to develop an understanding of the techniques and procedures for troubleshooting desktop computers, networks, printers and peripheral devices; become familiar with DOT&PF and OIT unique technical support and service delivery expectations across both OIT and DOT&PF technology Service Catalog; become proficient in the use of diagnostic tools and procedures; and utilize remote access tools as appropriate to remotely diagnose and resolve issues. Our Mission, Values, and Culture : The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. DOT&PF has over 3000 employees, oversees 237 airports, 9 ferries serving 33 communities, over 5,600 miles of highway and 839 public facilities throughout the state. We keep Alaska moving through service and infrastructure. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans. The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. Benefits of Joining Our Team : Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an