IT Help Desk

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: Works under the general direction of the IT Operations Manager Provides top-tier support to end users for either workstation and server applications and/or hardware. Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems. Reproduces issues to resolve operating difficulties. Recommend systems modifications to reduce user problems. Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. Education: Requires 4 years of relevant experience in an IT-related position. Up to 1 year of accredited university and/or college education in Computer Science or a related field may be substituted for 2 years of relevant experience. The substitution of education for relevant experience for this labor category must be approved by the government on a case-by-case basis. CompTIA certifications such as IT Technician, A+, Security +, and/or Network + are highly desirable Experience: The candidate must possess 2 years of experience in performing IT related customer support including, but not limited to, help desk, NOC center, service, desk and/or re