Job Description
The IT Operations Director is responsible for the day-to-day delivery of IT services at NAC, leading the IT team in managing the firm's infrastructure, support services, design technology and business systems operations. Reporting to the CIO, the Director ensures that NAC's technology function remains aligned with business needs by managing operational processes, system performance, and service quality across all offices. The Director manages the IT Operations and Business Data Systems functions and supports the Design Technology and Data and Innovation functions, translating technology and application strategy into effective operational execution while partnering closely with the CIO and firm stakeholders to support ongoing business workflows. Key Responsibilities Infrastructure & Operations Oversee the implementation and management of NAC's IT infrastructure, desktop software and design applications to ensure optimal performance. Manage the help/service desk function across IT to maintain a responsive and effective end user support experience at NAC Ensure performance, uptime, maintenance, backup, and upgrade of servers, databases, web servers, networks, cloud systems, collaboration platforms, network and storage infrastructure. Enforce IT security policies and procedures; oversee operational security of networks, data, storage, and communication systems. Ensure disaster recovery plans are updated, tested, and incorporated into operational processes Manage hardware lifecycle planning, replacement cycles, and upgrade coordination to align with business and operational needs. Manage software procurement, licensing, upgrades and retirement to align with business and operational needs. Manage vendor performance and contracts to NAC operational expectations. Business Data Systems Operations Lead the implement