Job Description
Join a global industrial AI company as an IT Support Engineer based onsite in Tempe, Phoenix. This full-time role owns day-to-day IT support and operations for the Phoenix office while contributing to global IT standards, processes, and tooling. You'll be responsible for resolving tickets efficiently, maintaining a secure and compliant environment, and ensuring a consistent, high-quality end-user experience across endpoints, networks, and key SaaS platforms. The company operates a modern, cloud-first environment with no traditional server infrastructure, where security, reliability, and user experience are embedded into daily operations. This is a strong opportunity for a hands-on IT professional to make a tangible impact at a fast-moving, globally scaled industrial AI company. You won't just be closing tickets - you'll be driving automation, standardization, and clear documentation that reduces friction and increases velocity across regions and teams. The environment is modern and cloud-first, meaning you'll work across best-in-class platforms including M365, Google Workspace, Intune, Jamf Pro, and Microsoft Defender rather than managing legacy infrastructure. You'll serve as a trusted partner to both local and global colleagues, bridging the gap between user needs, compliance, and technical constraints. The company culture is genuinely collaborative - built across 60+ nationalities with a strong focus on diversity, equity, and inclusion. The benefits package is equally compelling, with unlimited PTO, paid parental leave, competitive health coverage for employees and all dependents, 401(k) with employer matching, and a paid mobile phone and WiFi. For an IT professional who wants ownership, variety, and the chance to work alongside world-class talent on high-impact problems, this role delivers. Required Skills & Experience Hands-on experience in first-line IT operations support as a desktop or endpoint engineer Strong collaboration and communication skills with the ability to work effectively across local and global teams Ability to work onsite in Phoenix while supporting a hybrid global workforce Self-starter with the ability to work independently and adapt when faced with unexpected challenges Desired Skills & Experience Experience troubleshooting M365 and Google Workspace Familiarity with Entra ID, Google Identity Platform, SSO, SCIM, and SAML integrations SaaS application and license administration experience Experience with Microsoft Defender, Intune, and Jamf Pro Proficiency across macOS, Windows, and Linux distributions Network and firewall troubleshooting experience AV equipment support experience Experience with Atlassian products including Jira, JSM, and Confluence Slack administration experience Python and PowerShell scripting ability What You Will Be Doing Tech Breakdown 35% Endpoint and Device Management - macOS, Windows, Linux, Intune, Jamf Pro, and Microsoft Defender 25% Help Desk and Ticket Resolution - first-line support, troubleshooting, and end-user experience 25% SaaS Platform Administration - M365, Google Workspace, identity platforms, and license management 15% Automation and Documentation - scripting, process standardization, and knowledge base maintenance Daily Responsibilities 55% End-User Support and Operations - ticket management, endpoint support, network troubleshooting, and AV assistance 30% Platform and Identity Administration - SaaS tools, SSO integrations, and security compliance 15% Process Improvement and Documentation - automation, standardization, and global IT contributions