Job Description
Summary Of Job Work with all aspects of company Information Technology systems to support 1000 users in multiple locations. Primary purpose of this position is to impact the speed of which inbound tickets are touched, triaged, escalated and resolved. Education And Experience Associate or bachelor’s degree in information technology or related field preferred. 0–2 years (or equivalent internship/coop) preferred Experience supporting both office and field-based users is a plus. Skills And Abilities Strong troubleshooting and analytical skills Excellent customer service mindset with clear communication skills Ability to support a fast-paced, service-oriented environment. Experience with Microsoft 365 (Outlook, OneDrive, Word, Excel, PowerPoint, Teams) required. Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management tools Experience with IT ticketing systems and service management practices Basic understanding of networking concepts (VPN, Wi-Fi, connectivity troubleshooting) Experience with Microsoft tools such as SharePoint, Visio, Power Platform (Power BI, Power Apps, Power Automate) is a plus. Ability to prioritize and manage multiple tasks effectively. Additional Requirements Reliable transportation - Expected travel to job sites/offices. Willingness to work a hybrid schedule. Company Perks & Benefits Our mission at Lee Company is to create a workplace where our employees can thrive , and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day! Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members. Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance. Community: Company-supported volunteer opportunities to make a real impact. Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities. Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it. Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer . Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.