Job Description
Join a dynamic team as an IT Site Lead & Systems Administrator, where you'll play a crucial role in maintaining and optimizing our technology infrastructure. This position offers the opportunity to grow your skills while supporting a collaborative environment focused on innovation. Responsibilities Serve as the primary point of contact for IT support within the office, ensuring seamless operations and user satisfaction. Provide advanced troubleshooting and technical support for various enterprise applications. Collaborate with IT team members on critical projects and initiatives to enhance infrastructure performance. Manage compliance and security for FedRAMP systems, working closely with the Identity and Access Management team. Document hardware and software inventories, assisting with asset management processes. Deliver premium technical assistance to senior leadership and executives, ensuring a high level of service. Identify opportunities for process improvements to enhance operational efficiency. Create and maintain knowledge base articles to support ongoing training and development. Troubleshoot and assist with audio-visual systems and infrastructure management. Skills Minimum of 5 years of experience in IT support or systems administration. Proficient in Windows, Android, and Apple ecosystems, including Macs and mobile devices. Strong knowledge of IT security best practices and compliance standards. Excellent communication and customer service skills, with the ability to work collaboratively with diverse teams. Proficient in using standard IT productivity tools and systems. Preferred Skills Relevant industry certifications such as ITIL or CompTIA are advantageous. Experience with automation platforms like Okta Workflows or Zapier is a plus. Strong troubleshooting skills across various IT systems and applications. Ability to adapt to new technologies and processes quickly. We believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their unique perspectives. We encourage individuals from all backgrounds to apply and join our commitment to equity and inclusion. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.