Job Description
Job Title IT Support Specialist Location / Worksite Onsite / Hybrid (as required by client project location) About Augment Professional Services (APS) Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives. Position Overview The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments. Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. The position plays a critical role in enabling operational efficiency by resolving technical issues, supporting system implementations, and ensuring users have reliable access to essential tools and platforms. Key Responsibilities Include Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications Monitoring system performance and responding to service requests, incidents, and outages Installing, configuring, and maintaining hardware, software, and peripheral equipment Supporting network connectivity, VPN access, and remote user environments Assisting with system upgrades, patches, and routine maintenance activities Maintaining user accounts, permissions, and access controls in alignment with security policies Supporting enterprise applications including ERP, CRM, and operational systems Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols Coordinating with internal teams and external vendors to resolve technical issues and support service delivery Documenting technical procedures, troubleshooting steps, and system configurations Supporting IT projects including system rollouts, migrations, and infrastructure improvements Providing user training and guidance on systems, tools, and best practices