Job Description
IT SUPPORT SPECIALIST Menlo Ventures | San Francisco / Menlo Park, CA | Full-Time | Hybrid Salary Range: $110,000 – $130,000 per year ABOUT THE ROLE Menlo Ventures is a leading venture capital firm with a nearly 50-year track record investing in transformative technology companies. We are looking for a motivated IT Support Specialist to join our lean, high-impact IT team. Reporting directly to the IT Manager, you will be the first point of contact for day-to-day technical support across our San Francisco and Menlo Park offices, serving a firm of approximately 65 employees including partners, investment professionals, and operations staff. This is a hybrid role based primarily out of our San Francisco office. The expected schedule is Monday in Menlo Park, Tuesday through Thursday in San Francisco, and Friday remote. Reliable transportation between offices is required, and mileage is reimbursed at the standard IRS rate. Occasional after-hours or weekend availability may be needed to support critical issues, partner travel across time zones, or scheduled maintenance windows; this is expected to be infrequent. WHAT YOU'LL WORK ON This is a great opportunity to take ownership of the day-to-day IT experience at a firm with a mature, modern stack and active projects. In your first year, you can expect to: Contribute to active modernization projects across endpoint management and conference room A/V. Support our security and compliance posture, partnering on initiatives across LP due diligence, vendor assessments, and investor covenant requirements. Help mature internal IT documentation, processes, and self-service resources. Grow into broader IT responsibilities over time as the team and firm evolve. KEY RESPONSIBILITIES End-User Support Serve as the primary helpdesk contact for hardware, software, and connectivity issues across macOS and Windows environments. Triage, prioritize, and resolve support tickets using our helpdesk ticketing system in a timely and professional manner. Set up, configure, and deploy workstations, laptops, and peripherals for new and existing employees. Provide responsive white-glove support to partners and senior staff. Device & Endpoint Management Manage macOS and mobile device enrollment, configuration, and compliance through our MDM platform. Support Windows device management through our enterprise endpoint management platform. Maintain device inventory and ensure all endpoints are patched, compliant, and properly configured. Assist with onboarding and offboarding workflows including device provisioning and account setup. A/V & Conference Room Support Maintain and support A/V equipment in conference rooms across both office locations. Ensure Zoom Rooms systems are operational, up to date, and ready for use. Troubleshoot display, audio, and connectivity issues and coordinate with vendors for hardware repairs or replacements. Conduct periodic walkthroughs to proactively identify and address A/V issues. General IT Operations Support administration of our core SaaS environment, including Google Workspace, Slack, Zoom, identity/SSO, and password management platforms. Maintain accurate documentation for IT processes, configurations, and asset inventory. Assist the IT Manager with ad hoc projects including office infrastructure improvements and vendor coordination. Support security and compliance initiatives including phishing simulation and awareness training, endpoint policy enforcement, and LP due diligence response. QUALIFICATIONS Required 1–3 years of experience in an IT support, helpdesk, or desktop support role. Proficiency supporting both macOS and Windows environments. Experience using a ticketing or helpdesk system. Strong troubleshooting skills and ability to work independently with minimal supervision. Excellent communication skills and a professional demeanor when working with executive-level staff. Ability to commute to both San Francisco and Menlo Park offices on a regular schedule. Preferred Experience with a modern MDM platform (Mac and/or Windows). Familiarity with Google Workspace, Slack, Zoom, and SSO/identity platforms. Basic networking knowledge (Wi-Fi troubleshooting, DHCP/DNS fundamentals). Hands-on experience with Zoom Rooms and corporate A/V hardware. Prior experience in a financial services, venture capital, or professional services environment. Physical Requirements Ability to lift and move equipment up to 40 lbs (workstations, monitors, A/V components). Ability to