Job Description
About Us:For more than six decades, the skilled thinkers, makers, and doers at Frontgrade have embraced our mission to solve complex technology challenges across the U.S.and around the globe.We're the leading provider of high reliability and radiation assured solutions for defense, space, intelligence, commercial, and civil applications, and our products are designed to perform in the harshest of environments.From human spaceflight and space exploration to missile defense, electronic warfare, and healthcare tech advancements, our talented team stays in lockstep with our customers to ensure the success of their missions.Do you want to help shape the future? In an environment where innovation and ideas go hand-in-hand? Then come join the Frontgrade Team! Why Work For Us We take care of our people and provide competitive health, wealth and wellbeing benefits - from day one.You'll also discover learning and development opportunities so you can take your career to the next level - and beyond.Other benefits include:Competitive Benefits:Medical (FSA HSA), Dental, and Vision Immediate 401K Vesting/Matching Career Opportunity and Growth Tuition Reimbursement Student Loan Repayment Generous PTO and 11 paid Holidays per year (8 regular and 3 floating) 8 weeks of 100% Paid Family Leave Profit Sharing Plan applies to all non-Annual Incentive Plan and non-Sales Incentive Plan employees.Summary:The IT Support Technician II will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and escalating complex problems to higher-level support teams when necessary.The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.Responsibilities:KEY RESPONSIBILITIES Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity Provide guidance and assistance to end-users on the use of IT systems, applications, and tools Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution Install, configure, and maintain computer hardware, software, and peripherals Collaborate with other IT team members to implement solutions and improvements Document support activities, resolutions, and troubleshooting steps for future reference Contribute to the development of knowledge base articles and user guides Qualifications:QUALIFICATIONS & EXPERIENCE High School Diploma or GED Minimum of four (2) years of experience in area of responsibility.Applicable experience in lieu of a Degree may be considered.Intermediate level skills in Microsoft Active Directory Intermediate level skills in Microsoft Azure Intermediate level skills in Microsoft Intune Intermediate level skills in Microsoft 365 Applications This position requires access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S.export laws.As a condition to this job offer, in order to be employed in this position, you must be able to obtain an U.S.Government export license(s), as required by law.Preferred Qualifications:Intermediate level skills in IT Infrastructure Intermediate level skills in IT Trouble Shooting Intermediate level skills in Client Focus Intermediate level skills in Telecommunications Networks Intermediate level skills in Collaboration Intermediate level skills in Virtualization Technologies Advanced level skills in Computer Operating Systems ADDITIONAL INFORMATION This position requires access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S.export laws.As a condition to this job offer, in order to be employed in this position, you must be able to obtain an U.S.Government export license(s), as required by law.Pay Range:$25.00 - $30.00 hourly.Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate.Employment Transparency:WE ARE AN EQUAL OPPORTUNITY EMPLOYER We welcome differences and celebrate new ideas.We believe the diversity of our people inspires our creativity and drives our innovation.Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.We are committed to working with and providing reasonable accommodations to individuals with disabilities.If you need a reasonable accommodation due to a disability for any part of the employment process, please email Careers@Frontgrade.com.If you have relevant skills that are not reflected in your resume, we welcome your application and encourage you to share more in an optional cover letter or to join our Talent Community Connect Portal - C