IT Systems Administrator II

Job Summary Provide all aspects of system and network support including: install and maintain hardware and software, troubleshoot network problems, provide end user support, perform system backups and data recovery, monitor and tune system software, peripherals, and networks, resolve LAN/WAN communications problems, and provide Help Desk Support, and technical support and guidance to users. Recommends new applications and equipment, patches, and upgrades. Develops and maintains all systems, applications, security, and network configurations. Sets up, configures, and supports internal and/or external networks, systems, and services. Troubleshoots network and system performance issues and respond to escalated system alerts and failures. Qualifications Education and Experience Four year degree in Computer Science or related field and 5 years of related experience or a combination of education and experience Five years of experience with operating systems and PC, LAN, and WAN environments including Windows, Linux, Citrix, and VMWare Two years of experience supporting central storage systems, such as NAS or SAN, and experience building and supporting central firewalls Significant experience interfacing with end users Knowledge Skills and Abilities Thorough understanding of system administrator tasks for above noted environments. Able to understand network concepts and configure servers Ability to evaluate new applications. Understand systems processes in a service environment, e.g., finance, inventory, purchasing, and receiving The ability to plan and coordinate different projects simultaneously and work with minimal supervision is required Must be organized, self-motivated, and self-disciplined Must have strong interpersonal skills Essential Functions: Provide level 2 help desk support to provide resolution to end-users pro